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François Cuillerier
Senior Support Manager
What I do at Bizzdesign
Responsible for leading regional support operations across EMEA and APAC, ensuring high levels of customer satisfaction and service delivery.
Key responsibilities include:
Key responsibilities include:
- Defining support strategy and operational governance.
- Driving process standardization and digital transformation through Salesforce.
- Leading distributed support teams and coordinating with global support centers and partners.
- Building high-performing teams through recruitment, coaching, and performance management.
- Developing knowledge management frameworks, documentation standards, and self-service capabilities.
- Managing customer engagement channels, including forums, blogs, and knowledge bases.
- Tracking and improving service performance through KPI monitoring and Power BI analytics.
Why Bizzdesign
At Bizzdesign, we believe people make the difference. You'll join a collaborative international team where your ideas are valued, your growth is supported, and your contributions have a real impact.
- People-first culture with supportive colleagues and strong teamwork
- Continuous learning through hands-on experience and knowledge sharing
- Meaningful impact on customers, products, and business success
- Healthy work-life balance with flexible hybrid working
- Career growth opportunities in a growing global organization
Join a company where you can grow professionally while working with people who genuinely care about your success.
Advice for prospective candidates
To succeed in this role, we recommend that you:
- Highlight real troubleshooting experience, not just the technologies you've used.
- Demonstrate strong communication skills, especially your ability to explain technical concepts to non-technical users.
- Show a structured approach to problem-solving, including how you gather information, analyze logs, and identify root causes.
- Emphasize teamwork and knowledge sharing, as collaboration is a key part of the role.
- Demonstrate curiosity and a willingness to learn, as enterprise software environments are complex and constantly evolving.
A strong candidate combines technical troubleshooting skills with customer empathy, clear communication, and a genuine desire to help customers succeed.